T-Mobile’s 5G Home Internet Customers Are Happier Than Comcast or Spectrum Customers

A Game-Changing Year for 5G Home Internet

2023 was a game-changing year for 5G Home Internet, with T-Mobile and Verizon leading the charge. These two powerhouses alone added a staggering 3.6 million new 5G Home Internet customers last year, setting the stage for a seismic shift in the industry.

Dramatic Losses for Cable TV Giants

In a dramatic turn of events, top cable TV giants, including Comcast, hemorrhaged more than 63,000 Internet customers in 2024. Traditional telecom behemoths like AT&T didn’t fare any better, reporting a loss of over 80,000 Internet customers as the revolution of cord cutting 2.0 gains unstoppable momentum.

T-Mobile Tops Customer Satisfaction Rankings

According to a groundbreaking report from the American Customer Satisfaction Index, T-Mobile’s 5G Home Internet Service in America boasts the happiest customers, with Verizon hot on its heels. In a satisfaction ranking where 100 represents pure bliss and 0 is sheer misery, T-Mobile’s innovative 5G Home Internet Service scored a phenomenal 76 in 2024, while Verizon achieved an impressive 74. By comparison, AT&T lagged behind at 69, Spectrum at 68, Comcast at 67, and Frontier trailed miserably at 59.

The Explosive Growth of Cord Cutting 2.0

These eye-opening ratings shed light on the explosive growth of cord cutting 2.0 in 2023 and 2024. But what exactly is cord cutting 2.0? While cord cutting 1.0 was all about ditching cable TV, the 2024 version is about breaking free from outrageously expensive home Internet, opting instead for cutting-edge, cost-effective alternatives.

Fierce Competition for Cable Broadband Titans

Cable broadband titans like Comcast and Spectrum are feeling the heat from 5G home Internet services, along with fierce competition from fiber, fixed wireless access service providers, satellite services, and more. For the first time in history, Americans are spoiled for choice when it comes to home Internet, and they are seizing the opportunity to sever the Internet cord with gusto.

Pricing Wars and New Providers

This newfound access to a plethora of Internet service options has empowered consumers to completely liberate themselves from the clutches of cable TV companies—not just for TV service, but for Internet service as well. And it’s not just the influx of new providers driving subscriber losses. Competitive pricing is playing a pivotal role in swaying people to switch providers.

AT&T Joins the 5G Home Internet Revolution

AT&T, recognizing the shifting landscape, launched its own 5G home Internet services in 2023, bringing more options to Americans who were previously stuck with limited choices.

The Slow but Steady Rise of Cord Cutting 2.0

Much like the early days of cord cutting 1.0, the growth of 2.0 is currently gradual. We are on the brink of a revolution, waiting for more providers to join the fray. Amazon has already announced plans to offer home Internet next year, and other providers are swiftly expanding their offerings to provide Americans with even more options.

A Surge Poised to Explode in 2024

As we advance further into 2024, cord cutting 2.0 is poised for an explosive surge. Spectrum, one of the last bastions among cable TV companies still adding new Internet customers in 2023, saw a decline in subscribers in the fourth quarter of 2023. This growth outpaces the early days of cord cutting 1.0 by leaps and bounds.

The Next Frontier in the Battle for Internet

Over the next five years, cable providers will be forced to contend with an ever-growing army of competitors in a once-safe market. The Internet has become the frontline in the next generation of cord cutting, and the battle is only just beginning.